Refund policy

✅ Refund, Return & Cancellation Policy – Umaaf

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At Umaaf, we want you to be satisfied with your purchase. Please read our policy carefully to understand your rights and responsibilities.

🔁 Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • It must be in its original packaging with tags
  • A valid unboxing video is mandatory for proof of damage or wrong product
  • You must provide a receipt or proof of purchase

⚠️ Non-returnable items:

  • Personal care products (due to hygiene and safety reasons)
  • Sale items and gift cards (if applicable)

🔄 Exchanges

We only replace items if:

  • The product is damaged, or
  • The wrong item was delivered

Conditions:

  • Request must be made within 7 days of delivery
  • Unboxing video is compulsory

👉 The fastest way to get the item you want is to:

  • Return the item you have, and
  • Once your return is accepted, place a new order

🚚 Return Shipping

  • Customers are required to pay a fixed return shipping fee of ₹100
  • There are no restocking fees

❌ Cancellations

  • Orders can be cancelled only before they are shipped
  • Once the order is shipped, cancellation is not allowed

To cancel your order:

💰 Refunds

We will notify you once we’ve received and inspected your return and inform you whether your refund has been approved.

If approved:

  • Refund will be issued to your original payment method
  • For Cash on Delivery (COD) orders, refunds will be processed to your bank account

⏱ Refund timeline:

  • Refunds are processed within 8 to 15 working days after approval
  • It may take additional time for your bank or payment provider to process the refund

If more than 15 working days have passed after approval and you have not received your refund, please contact us at:
📧 mdairshaikhdigital@gmail.com

📦 Damages & Issues

Please inspect your order upon delivery.

If you receive:

  • A damaged product, or
  • A wrong item

👉 Contact us immediately with:

  • Your order ID
  • Unboxing video proof

🌍 Shipping Region

We currently ship only within India.
International return policies do not apply.

📞 Contact Us

For any questions regarding returns, refunds, or cancellations: